Agnes
Who pays for product certification, and can existing compliance documents be used for our order?
Standard products are normally supplied with CE and RoHS declarations of conformity and the applicable FCC compliance documentation. If KC, PSE, BSMI, or other market-specific certifications are required, they must be applied for separately, and the related testing and certification costs are generally borne by the customer.
Whether existing documents can be used for a specific order depends on the product model, configuration, branding information, and scope of certification.
Which product certifications can you support?
Depending on the product type and target market, we can support applications for CE, RoHS, FCC, UKCA, KC, PSE, BSMI, and other applicable certifications. The required certification scope will be confirmed according to the product specifications and destination market.
Can you follow a customer-specified AQL inspection standard?
Yes. We can perform pre-shipment sampling inspections according to the customer’s specified AQL standard and cooperate with customer-appointed or independent third-party inspection agencies.
Do you conduct full inspections, sampling inspections, or aging tests before shipment?
Yes. Products undergo functional and appearance checks before shipment. Aging tests, full inspections, or sampling inspections are arranged according to the product type and order requirements.
What quality inspections are performed during production?
Our main quality control procedures include incoming material inspection, appearance inspection, functional testing, aging tests, and pre-packaging inspection. Specific inspection items may vary by product and order requirements.
Do you offer exclusive distribution or regional market protection?
Yes. Exclusive distribution or regional market protection may be available subject to an agreed annual order volume. The territory, duration, product scope, and sales targets will be confirmed based on the specific project.
How do you protect customer designs and project information?
We keep customer designs, product concepts, and project documents confidential. A non-disclosure agreement (NDA) can be signed upon request.
Who owns the custom tooling?
Tooling ownership is determined through mutual agreement based on the project investment and cooperation model. Ownership and usage rights can be specified in a written agreement before the project begins.
How long does a custom project take from requirement confirmation to mass production?
If the customer only has a product concept and basic specifications, the process from requirement confirmation to mass production usually takes approximately 70–90 days.
If the product appearance and structure have already been finalized, the process usually takes approximately 40–60 days.
The actual timeline may vary depending on design revisions, sample approval, tooling adjustments, and testing requirements.
Are there design, prototyping, and tooling fees?
Related costs depend on the product type, scope of customization, and development complexity. Design, 3D prototyping, engineering sample, and tooling costs will be evaluated and agreed upon based on the specific project.
Can you assist with product design if we only have an idea or sketch?
Yes. Customers may provide a product concept, sketch, reference image, or basic specifications. We can assist with project evaluation and proceed with appearance design, structural development, prototyping, and preparation for mass production.
Do you support in-depth customization of product appearance, structure, and functions?
Yes. We can develop or modify the product appearance, internal structure, control method, and functional configuration according to the customer’s target market, product positioning, and technical requirements.
Do you accept factory visits or video audits?
Yes. Customers are welcome to schedule an on-site factory visit to review our production environment, manufacturing processes, and quality control procedures. Video factory audits can also be arranged for customers who are unable to visit in person.
What basic customization services do you provide?
We support logo printing, custom colors, packaging boxes, user manuals, labels, battery capacities, plug specifications, and other basic customization options. Availability depends on the product structure and order requirements.
